FAQ

Frequently Asked Questions

Got a question, girlie? We’ve got you. Here are a few things you may want to know before placing your order.

How long does shipping take?

Shipping usually takes around 2–3 working days. Once your order has been dispatched, you’ll receive tracking information where available.

How do I choose my size?

We recommend checking our Size Guide before ordering. Our kaftans have a relaxed, flowing fit, so your usual abaya size is a great place to start. If you’re between sizes, choose based on your preferred length and drape.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll always do our best to help, but changes may not be possible once your order has been processed or dispatched.

What is your returns and exchanges policy?

If something isn’t quite right, please contact us as soon as possible and we’ll guide you through the next steps. Please check our returns policy for the full details and make sure your item is in its original condition.

Will I receive order tracking?

Tracking details will be sent to the email address used at checkout once your order has been dispatched, where tracking is available.

Will you restock sold-out pieces?

We’re always working on bringing you more beautiful pieces. Follow us on social media or join our mailing list for restock updates and first looks at new arrivals.

How should I care for my kaftan?

Please check the care instructions included with your order and on the product page. To help keep your piece looking its best, handle it gently and follow the recommended washing instructions.